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Returns & Exchange

We are committed to partnering with you to achieve your collection goals. As hard as we work we understand that not all orders will be perfect, so we're here to help with our TFS Return Policy.

What is Toygeek's Return Policy?

Unopened Items: Unopened items may be returned to Toygeek up to 10 days from the day you received the purchase. Refunds are provided in the form of Store Credit. A Store Credit will be established for the cost of the item. However, shipping fees and return shipping fees will not be refunded. In the case of free or reduced shipping costs for orders that meet Toygeek's FREE shipping criteria, the actual cost of shipping will be reduced from the Store Credit on all returns.

Manufacturer Defects: Items with manufacturers defects may be returned to Toygeek for repair or replacement. When returned, we will inspect the item and determine if it is repairable. If the item cannot be repaired, we will replace it with an identical item at no cost to you. Toygeek will also cover the cost of return shipping, as well as the cost of shipping out the replacement piece. In the case of a manufacturer defect, there may be other options available such as an exchange or Store Credit.  After receipt of order, customers must notify Toygeek within 30 days of an issue or Toygeek may be unable to honor a repair/return request dependent on part availability. 

Preorder Price Guarantee

If at any time between the time when you preorder an item and that item is in stock the price goes down, Toygeek will automatically reduce the price you pay!

If in the unlikely and unfortunate event that a significant price increase from the manufacturer is passed on to Toygeek. We will automatically adjust the price and reach out to customers directly for all Prepaid Preorders. 

The preorder price guarantee only qualifies during the period from when the item was preordered and when it first is in stock. If after the product is in stock the price is reduced, Toygeek will only honor a price reduction up to 7 days after the price is adjusted down.

Stack Manager: If the item was added to a customer’s Stack Manager, it must have been added up to 7 days prior to the start date of the sale. Refunds will be provided in the form of Store Credit with Toygeek and The Toygeek.

Cancellations

For Preorders with Order Stacking
Customers can cancel any preorder merchandise at any time. Toygeek encourages all customers to use Order Stacking to manage preorders effectively and cancel items as customers choose.

For Prepaid Preorders
Toygeek does not allow cancellations. The purpose of a Prepaid Preorder is for customers to know exactly what they want and be willing to wait for merchandise regardless of supplier delays. By request, we can modify one Prepaid Preorder for a customer, but this can be quite laborious and take a substantial amount of time, depending on the request and amount of items added/removed. If there is a second request, we’ll require the customer to set up Order Stacking and manage any cancellations/changes on their own, as Order Stacking offers the ultimate flexibility in managing preorders.

For In-Stock Orders Toygeek does not allow any cancellations on In-Stock Orders. In order to meet our same-day shipping guarantee, orders are processed immediately once placed and cannot be stopped from shipping out. Toygeek processes very large volumes of orders every day. In order to meet this commitment to our customers, it means no exceptions to any order can be accepted, because it delays other customer’s orders. Please ensure all details on In-Stock Orders are accurate, as Toygeek is not responsible for incorrect information such as shipping addresses put on In-Stock Orders.

How are refunds Issued

If you are receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund.

Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. 

It can take up to 5 additional business days to inspect and process items returned to our warehouse before refunds can be processed.

Note: Store credit can only be returned in the form of store credit. Toygeek Store Credit can not be exchanged for cash. 

Stack Policies

Preorder Cancellation Policy 

For Preorders with Order Stacking
Customers can cancel any preorder merchandise at any time. Toygeek encourages all customers to use Order Stacking to manage preorders effectively and cancel items as customers choose.

For Prepaid Preorders
Toygeek does not allow cancellations. The purpose of a Prepaid Preorder is for customers to know exactly what they want and be willing to wait for merchandise regardless of supplier delays. By request, we can modify one Prepaid Preorder for a customer, but this can be quite laborious and take a substantial amount of time, depending on the request and amount of items added/removed. If there is a second request, we will require the customer to set up Order Stacking and manage any cancellations/changes on their own, as Order Stacking offers the ultimate flexibility in managing preorders.

 

For In-Stock Orders 
 
Toygeek does not allow any cancellations on In-Stock Orders. In order to meet our same-day shipping guarantee, orders are processed immediately once placed and cannot be stopped from shipping out. Toygeek processes very large volumes of orders every day. In order to meet this commitment to our customers, it means no exceptions to any order can be accepted, because it delays other customer’s orders. Please ensure all details on In-Stock Orders are accurate, as Toygeek is not responsible for incorrect information such as shipping addresses put on In-Stock Orders.

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