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Preorder Policies

Collecting is a tough job. One of the easiest ways to eliminate stress and avoid the heartache of missing new sought after releases is by preordering!

We are continously updating our preorder calendar with the latest releases provided from manufacturers.

Placing preorders with Toygeek

Why should I place a preorder?

Placing a preorder with Toygeek gives your shipment the highest priority to be filled. We fill all preorders in the order they are received and paid for. So when it comes to getting a highly sought-after item, preordering early means you’re earlier in line to receive it! We also ship out in the order preorders were received, which means your order will ship out prior to orders for the same item placed, once the goods are in stock.

Preorder Payments

Do you require prepayment for a preorder item?

Toygeek allows customers to use Order Stacking when placing a preorder. This option allows customers to pay for merchandise as it’s received in our warehouse. With Order Stacking, we will send an email once an item in a stack is in stock. Within 24 hours, the merchandise will be charged to a credit card on file or a PayPal invoice will be sent. Alternatively, customers can elect to prepay for a preorder through our Prepaid Preorder option in checkout.

Can I use PayPal to pay for Stacked Preorders?

Yes, Toygeek also allows customers to pay with PayPal for any stacked merchandise. Alternatively, customers can choose to prepay and place a traditional order. Remember, if any items are delayed, this will hold up your entire order from shipping.

Preorder Cancellations

What if I need to cancel a preorder from your site?

Customers may cancel any item still in preorder status via Order Stacking. For Prepaid Orders, any in-stock merchandise on an order that’s combine shipped with preorder merchandise cannot be canceled. For preorder items on a prepaid, we have a No-Cancellation Policy, as any preorder placed on To’s website is a commitment and legally binding agreement to purchase. For stacked items in a preorder, customers can cancel their preorder items at any time.

Toygeek will take all cancellation requests into consideration and may offygeeker a chance to apply the purchase to Store Credit, offer a cancellation fee or other agreement at Toygeek’s discretion. We will take in to account the nature of and reason for the cancellation. All reasonable requests for a cancellation will be considered. Most merchandise needs to be committed to up to four months prior to shipping, and often prepayment to suppliers is required. A large cancellation can have a significant impact on Toygeek’s business viability, and we therefore reserve the right to refuse future business dealings and may seek legal action against any customer who places large volumes of purchases and does not pay.

More on Preorders...

What if I combine ship a group of preorders and one item’s release is delayed?

 

If an item’s release is delayed and you chose to have it combine shipped with another group of preorder items releasing on-time, we will continue to hold your order until all items are in stock. If you would like to switch to separate shipping, please email us and we can make an adjustment to your order to accommodate this request. To manage your preorders and prevent delays that may hold up shipments, we recommend using Order Stacking.

Stack Policies

Can I group preorders based on the release date?
Yes, you may group preorders to combine ship when you checkout. Just remember, you’ll need to complete multiple checkouts based on each grouping. For flexibility on grouping preorders, we recommend using Stack.

What if you are short shipped and do not receive all of your product from your supplier?
In the case of short shipment, we will prioritize filling preorders in the order they were received. If we do not receive enough stock to fill all orders, we will only fill those orders that we have stock to fill. If we cannot fill those orders, we will cancel the order and issue a refund to those who prepaid. We will not offer any compensation to customers for preorders that we are unable to fill based on our supplier short-shipping an order. Additionally, if Toygeek receives a shortage on an item and customers have placed excessive preorder quantities, Toygeek reserves the right to allocate fairly across as many customers as possible, such as limiting the purchase to one piece per customer.

 
How long will it take to ship out my preorder once it’s received in your warehouse?

Toygeek guarantees an order will ship out within 1 business day from being placed. Our business day ends at 1PM CT, so any orders placed after 1PM CT may count as next day when placed. Toygeek will do everything possible to ship out orders placed up to 3PM CT the same day, but based on order volumes it is not always possible. 90% of orders placed by 1PM CT will usually ship out the same day placed, however many issues may arise that may prevent this. Please see Shipping Questions for more information.

You can always check the status of your order in the customer login section, as we will update each preorder just like a normal order, when it ships out. Please view any in-stock item on the site to see estimated ship timing.

NOTE: By placing a preorder with Toygeek, you are agreeing to all of the above terms of sale and policies mentioned in our Preorder FAQs.

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