For In-Stock Orders

Toygeek does not allow any cancellations on In-Stock Orders. In order to meet our same-day shipping guarantee, orders are processed immediately promptly once placed and cannot be stopped from shipping out. See cancellation policy for additional information

For Prepaid Preorders
By request, we can modify one Prepaid Preorder for a customer if the order is still in preorder status. Please note that this can be quite laborious and take a substantial amount of time, depending on the request and amount of items added/removed. If there is a second request, we’ll require the customer to set up The Stack Manager and manage any cancellations/changes on their own, as Order Stacking Stack Manager offers the ultimate flexibility in managing preorders.

 For Preorders added to the Stack Manager
Customers can cancel any preorder merchandise at any time while in preorder status. Toygeek encourages all customers to use Order Stack Manager to manage preorders effectively and cancel items as customers choose.

For In-stock items added to the Stack Manager – In-stock items are considered a commitment to purchase and cannot be cancelled by the customer after added.

Product Delays

Be aware of product delays, as manufacturer's delays are very common. If you are waiting for one item in your stack to come instock to ship everything out, keep this in mind!

Product Releases

Check product release dates frequently, as they often change. If you can't wait any longer, opt for separate shipping and have everything you want to ship now on a separate order. The Toygeek Shipping Manager makes it easy!